Interactive demonstration · fictional business
AI Customer-Support Assistant for Northstar Studio
A polished, on-site support assistant that answers real support-style questions from a curated knowledge base — with visible reasoning and honest limits. Ask it something.
- Keyword similarity matching — no LLM in this demo
- No network calls — everything runs in your browser
- Fallback questions are refused politely, never invented
- Match threshold score 6 shown on every reply
What Nordy knows
Six curated FAQ topics for the fictional studio. Try one of the suggestions, or rephrase in your own words — synonyms like "cost", "charge" and "fees" should also hit the pricing answers.
What changes in a real engagement
Your knowledge base
The curated FAQ becomes your approved content — service pages, policies, intake forms, product documents — reviewed with you before anything answers publicly.
An LLM with retrieval
This demo is deterministic keyword matching with no API. A real build adds an LLM with retrieval-augmented generation over that content, so phrasings don't have to match exactly.
Human escalation
Questions the assistant can't answer route to your inbox or a hand-off form instead of hitting a dead end.
Seeing what customers ask
Optional logs of unmatched questions, so you can spot missing knowledge and update the assistant.
Want your own support assistant?
This demo shows the interface, transparency and guardrail UX. A real build grounds it in your approved documents with an LLM — and I'll tell you honestly whether your content is ready.